Actually they were as unfriendly as ever Dec29. If you pay abot 600 dollars for an economy! Transatlantic flight, this year's innovation is to charge you for any alcoholic drink (in any other sector than airlines, all USA airlines declaring this at the same time would be treated as a monopoly fixing). I actually flew United the first day this extreme customer imprisonment happened and had a long chinwag with the bursar (not my fault made, heaven knows what the top's next edict will be!). By yesterday of course the whole economy meal service had declined -as happens when you give a crew the lead of cut everything that takes a bit of serving, which will as night follows day lead to cutting crew. I understand that the old way of serving drinks took staff about 5 parses up and down the aisle- now its down to one with an attempt to say do you really want coffee after they have tried to colect the meal tray.

Of course this customer abuse by United is of nothing compared with raiding employees pensions funds which appeared the way that United got out of the last chapter 11, unless someone wants to explain how else it was done. And I just feel that when a sector actually declines in what if offers customers whilst continuing such hi cost garbage as friendly sky ads or in London recently the even more abominable American airline theme of if we can keep New Yorker happy just think what we'll do to you, we should say what crap it is to add insult to injurty to spend 2 minutes shouting at passengers - by the way federal rules prohibit you bringing your own vino.Bah scrroge, bah humbug, resign whomever you in Chicago who does not love customer service and sustaining employees.

On this sector's economics of exponentials, we can be sure that all of the major American airlines are heading the way of the dodo, except South West Airlines 1 where the intrapreneurial value multipliers meaning of the service economy is truly lived by and for serving all people